Frequently Asked Questions
Do I need to register and set up an account to be able to order?
It would be more convenient on both ends if you register and set up an account. Since, you will be able to gain an access to a certain page / information on the website, Such as, Portfolio page- Additional brands page or Combining order service.
How do I register?
Please visit our website https://www.closeupwholesale.com/ and click “Log In” which can be found at the uppermost right corner of the homepage. After which, it will lead you to the Log In page where you can sign up using an email address. Please note that you are required to send your Seller’s Permit or any proof of doing business (e.g. resale certificate, business license, etc.) before we close any transaction/agreement. For foreign buyers, seller’s permit or airway bill must be sent after shipment out of the country.
How do I place my order?
Please refer to the step-by-step ordering process below:
STEP 1: A negotiation with a CloseUp Wholesale representative will be conducted to fix the terms of the order. This will involve product per unit and total price, deposit rate, wholesale discounts, payment and shipping terms (this is based on Ex Works terms), and other essential conditions that need confirmation between both parties.
For your reference, you may visit https://www.closeupwholesale.com/to-be-announced to check all conditions including deposits required. ( we are working on updating the page that can give you the condition in one simple click, Available for member only, Coming soon)
STEP 2: Once all terms have been set and agreed upon, an invoice will be sent via email. Afterwards, the initial deposit should be made to process the order. Details of the bank account can be found on the invoice.
Note: CloseUp Wholesale only accepts payment via wire transfer. Although, occasionally, we may accept payment through Paypal provided a contract will be signed to secure the transaction.
STEP 3: After the order has been processed, the client will have to wait usually for 1 to 4 weeks, depending on the brand and quantity ordered, before the products arrive in our office. Each order will have different ExWorks terms depending on the source. Take note that the lead time may be affected by other factors as well. Hence, we have to check all condition first before we request from you actual transfer of payment.
Upon arrival of the order, CloseUp Wholesale will send a picture of the items and send it to the client via email.
STEP 4: Once the picture has been received, we will ask if you want to pick the items up or want us to deliver them. Usually, it will take 3 to 5 more days before the client can pick up the items
If you wish the items to be delivered, CloseUp Wholesale will compute the shipping fee and let you know. The remaining balance and the shipping fee should be settled to the same bank account. After payment is confirmed by our representative, we will immediately deliver the items to your address.
STEP 5: After receiving and checking the products, you may provide us feedback through our official e-mail address. You have 5 to 10 days to report any issues with products received. CloseUp Wholes sale is not liable for any damage products if it was picked up by the client.
How do you accept payment?
CloseUp Wholesale only accepts payment via wire transfer. Although, occasionally, we may accept payment through Paypal provided a contract will be signed for security reasons. Additionally, for Paypal payments, the buyer will have to shoulder the 2.95% charge.
We do not accept credit card payment as sometimes people tend to pull back their payment after receiving the goods.
Do you charge for freight/shipping cost?
We do not shoulder freight or shipping fees. The buyer may choose to pick the items in our store. If you wish the items to be delivered, CloseUp Wholesale will compute the shipping fee and let you know during the negotiation process. Any extra shipping cost that will arise out of the transaction will be shouldered by the buyer. Please make sure that you have clearly understood and agreed on the shipping terms before placing your order.
Can I cancel my order or request a refund?
Orders can only be cancelled before initial deposit. Cancellation after the initial payment has been made will result to its forfeiture. Meaning, no refund will be granted if the reason of the request is cancellation. However, client may be granted refund if the products
delivered are wrong or defective. We will also issue full refund if orders are too delayed or have been unfulfilled.
Take note that we only acknowledge delays of more than 2 weeks as there are factors which are not under our control that can affect the lead time (e.g. natural disaster, public holidays, etc.). If it ever happens, we apologize.
Can I change my order?
CloseUp Wholesale works under a commission-based contract. We request orders from our supplier upon your confirmation and initial deposit. Changing of orders may be accepted if such is requested before the initial payment deposit.
Do you accept return or exchange of products?
No. We do not accept returns or exchange of products unless we have sent the wrong or defective ones. Missing or unfulfilled orders will be refunded in full.
Can I order something else that’s not on the list of brands on the website?
Yes. We have a dependable and trusted supplier that can provide us whatever brand you need. You just have to send the basic information of your order including brand name, specific product name, minimum purchase amount, and quantity.
Do I have to pay sales tax?
Sale tax will be applied if you don’t provide us with your seller’s permit or resale certificate. If you are an international client, we will need Airway bill as proof before we ship out of United States.
Do you have products in stock?
We do not usually stock products as we are on a per order basis. Nonetheless, we can contact you if there are stock offers. Please go directly to https://www.closeupwholesale.com/stockoffer and enter your e-mail address to be notified.
I am an International customer. Do I have to pay for customs duties and taxes?
Items shipped outside the United States may be subject to customs duties, taxes, and/or charges which are not included in the invoice. These additional costs will be shouldered by the customer. Please refer to you local customs office for more information.
We can refer you to local freight forwarders in your country but please use them at your own risk.
How long does it take for my order to be processed?
Orders are processed after conditions have been agreed upon and initial payment has been made. Processing time usually takes 3 to 5 days.
How can I use combining order service?
Unfortunately, our combining order automatic system is still under construction. We will notify you once it is ready. In the meantime, please enter your e-mail address on https://www.closeup-wholesale.com/stockoffer so that we can contact you once this service is available.
Do you take small order?
Please be informed that CloseUp Wholesale usually works with bigger volume as we are under a wholesale distribution. Nonetheless, we appreciate the interest of those who want to order less. We are working hard to upgrade our ordering system so that we can accommodate minimum simple or combining orders of 5K. We apologize for this inconvenience but rest assured that we will keep in touch with you once this service is available. Please feel free to sign up for a membership. Thank you very much.
How do I get in touch with you?
You may contact us in our official website contact page firstname.lastname@example.org for any inquiries and special orders. For regular orders, please go directly to Sales@closeupwholesale.com. Our sales representatives are very much willing to accommodate your queries and orders. All e-mails will be responded within 72 hours (excluding weekends and holidays).
We also have a Live Chat support from Monday through Friday (10 AM – 6 PM PST). You can connect with us via Whatsapp with contact number +13233627104 and (waiting for updated number).We respond quicker via on Whatsapp.